Shipping & Returns
Shipping:
We use standard shipping with various carriers to get your orders to you.
Rates:
Netherlands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, France, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom: €5,00
Shipping is free for orders over €50 for the above countries.
If you’d like to return your products for whatever reason, we are happy to take them back within 14 days of purchase. You may return your product for a different product or a refund to the original payment method. The costs of shipping the product back to THNI fall on to the customer.
Please contact us under hello@thniclothing.com to initiate a refund with your order number as subject.
We usually aim to process refunds within five working days upon successful receipt of your return.
Please note that there are a few exceptions to the return policy:
- Discounted items are final and cannot be exchanged
- Returned items must not be damaged and have no visible signs of wear or use.
- Pre-ordered/Made-to-wear items sold are final and cannot be exchanged or returned as they are made specifically for you. We can try to accomodate an exchange in case of a need for a different size, but we cannot guarantee that this can be fulfilled. In all cases, please refer to the size chart provided with each clothing item.